Refund policy

Last updated: [07 December 2025]

We want you to be completely happy with your artwork. If you have any concerns with your order, please contact us at admin@dartiste.co.uk and we will arrange the best solution.

Damages & Issues

Please inspect your order upon delivery.
If your artwork arrives damaged, defective, or incorrect, notify us within 10 days of delivery with photographs of the issue and packaging so we can investigate and provide a replacement or refund.

Non-returnable Items

Due to the nature of fine art, the following items are final sale unless damaged in transit:

  • Original paintings

  • Limited edition fine art prints

  • Embellished prints

  • Hand-finished artworks

  • Framed prints

These products are created in limited quantities and may not be returned or exchanged once shipped.

Commissions

For custom commission orders:

  • A non-refundable deposit may be required at the time of booking

  • Once work has begun or materials have been purchased, cancellations may incur charges up to 50% of the total commission value

  • Once a commission is completed and approved by the client, it cannot be cancelled or refunded

We are happy to discuss design changes only if painting has not yet begun.

Returns (if approved)

If a return is authorised, the artwork must be:

  • Returned in original packaging

  • In unused/undamaged condition

  • Shipped back within 14 days of return approval

Once received and inspected, approved refunds will be issued to the original payment method.
Please note, banks and card providers may take several business days to process the refund.

Return shipping costs are the responsibility of the buyer unless the item was damaged or incorrect.

Original Art Guarantee

Every original artwork is unique and authenticated.
Ownership transfers to the buyer upon receipt β€” original artworks cannot be returned unless damaged in delivery.

Questions

If you need any help with your order, please contact us:
πŸ“§ admin@dartiste.co.uk